Return and Refund Policy

At Junoon, we are committed to providing high-quality products to support your health and well-being. If for any reason you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns under the following conditions:

Items must be returned within 30 days of the delivery date.
Products must be unused, unopened, and in their original packaging.
A proof of purchase (receipt or order confirmation) is required for all returns.

Please Note:

We do not accept returns for opened or used products due to health and safety reasons.
Sale items or promotional offers are non-returnable unless damaged or defective.

Return Process

To initiate a return, please contact us at thegreyherbs@gmail.com or call us at +91 77019 22573 with your order details.
Once your return request is approved, we will provide you with the return address and instructions.
After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

Refunds

If your return is approved, we will process the refund to your original method of payment within 7-10 business days.
Please note:

Shipping fees are non-refundable.
If the product is damaged or shows signs of use, a partial refund or no refund may be issued.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at thegreyherbs@gmail.com and we’ll assist you with the process.

Shipping Returns

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For any questions regarding our return and refund policy, feel free to contact us at:
📞 Phone: +91 77019 22573
✉️ Email: thegreyherbs@gmail.com